Returns & Exchanges
Returns & Exchanges
Cancellation of purchase / replacement of products / defective products
The provisions of these Terms and Conditions regarding: Cancellation of purchase / replacement of products / defective products are in addition to the provisions that appear on the website under the tab Replacements, Returns and Cancellations of Purchases.
You can cancel a product order from the moment the order is placed (canceled on the spot) to 14 business days from the moment the shipment is received with a purchase invoice. And all subject to the provisions of the Consumer Protection Law 1981 (hereinafter: the “Consumer Protection Law”) and regulations in our eyes
Cancellation of an order will be made through the “My Account” tab by filling out a replacement / return form on the website and stating the reason for the return. Cancellation of an order will be possible in accordance with the instructions below and in accordance with all laws.
A. Cancellation before delivery – Cancellation of an order before it is sent by the company. Upon cancellation of the order
Will be refunded to the client who paid for the garden
B. Cancellation after delivery – Cancellation of an order after the product has been shipped, subject to the customer returning the purchase by registered mail only to the company address indicated in these regulations below, the product is closed in its original cover, not used at all, the company note with the part number and the price attached to it, the product It is without damage, and / or defect and / or body odors and / or perfume and has not been used at all .
A product returned and does not meet the above requirements, will not entitle the customer to a refund and / or any other credit. Delivery The customer will be credited only after receiving the goods at the company’s warehouses
The credit will always be made under the same conditions in which the transaction was charged and the means of payment from which the transaction was made
Credits from the credit card company and PayPal – the credit will be transferred to the credit card where the order was made. 5% of the transaction value is non-refundable. The credit will be transferred to the buyer’s credit card in accordance with the schedules of the credit company / PayPal
It is clarified that no refund will be given on another item used
Product replacement
Replacement of an item will be possible only up to 4 days from the date of receipt of the shipment, together with a purchase invoice subject to the observance of the provisions of section B. above
In the case of a product exchange, its value will be equal to the value of the price of the product at the checkout on the day of exchange and not its price per day
The purchase. Delivery of the item in case of exchange or return at the customer’s expense
Defective products.
If the customer does not notify the company of any defect in the product within 48 hours of receipt, this constitutes a notice that no defect has occurred and the customer and / or the customer will have no claim against the company and / or anyone on its behalf regarding the existence of any defect in the product.
The Company shall be entitled to cancel a transaction or order in whole or in part in the following cases
A. A clerical error occurred whether in the product price or in the product description
B. If it is discovered that there has been a malfunction in the communication and / or a technical problem that prevented the users of the site from using the site properly
third. In case of force majeure, action, war, hostility, terrorism, epidemic, closure, emergency and / or anything else that will prevent proper sale
D. Out of stock
God. It is not possible to deliver the product
Notice of cancellation of the order will be given to buyers by phone and / or email to the address specified on the registration page
The company and / or anyone on its behalf will not be responsible or liable for any direct, indirect, consequential or special damage caused to the customer and / or a third party, including financial damage due to cancellation of the order and / or return of the product according to the provisions of this chapter.
You can call us to specify the reason for the exchange / return
Name, phone, email and the item you want to return / exchange.
Or send it back by mail on top of the package + full name and address of the sender
Return – We will contact you by phone to complete the credit process
Costs of replacing an item or size and returning – delivery on behalf of the customer
Any product that is not on sale can be replaced within 4 days of receiving the shipment
Products on sale are not interchangeable or refundable
There are no double promotions for items on sale
A product can be returned within 2 business days of receipt minus a 5% cancellation fee
A product that is returned, will be credited with the purchase amount only if it is not used, it is in its original packaging and with all the labels on it
Direct cards cannot be won, so direct card holders are only eligible for credit on the site
The refund will be sent within 14 days from the date of return of the item, exclusively to the credit card from which the order was made. It will be executed under the same terms of the original transaction
In case of refund, the shipping fee will not be refunded (if any)
It is not possible to receive a cash credit for a product / s purchased with a gift voucher
